Privacy Policy

Introduction

This Privacy Policy describes how Ronnie Bradic Concrete ("we," "us," or "our") collects, uses, and shares personal information when you visit ronniebradicconcrete.com (the "Website"), use our services, or otherwise interact with us.

We are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy applies to information we collect through our Website, by telephone, email, in-person consultations, and through other means of communication.

1. Information We Collect

When you visit the Website or engage with our concrete services, we may collect certain information about you, including:

1.1 Personal Information

We may collect personal information such as:

Full name
Email address
Phone number
Mailing address and property address for service
Payment information (credit card numbers, billing addresses)
Photos or videos of your property (when shared for project planning)
Job specifications and project details

We collect this information when you submit a contact form, request a quote, sign a contract, make a payment, or communicate with us about our services.

1.2 Usage Information

We may automatically collect the following information about your use of our Website:

IP address
Browser type and version
Device information (device type, operating system)
Referring/exit pages
Date/time stamps
Clickstream data and browsing activity
Pages viewed and time spent on those pages

1.3 Location Information

We may collect information about your precise or approximate location when you use our Website or services. This helps us provide location-based services, such as determining service availability in your area and calculating distance-based pricing for concrete delivery.

1.4 Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities over time. For more information about our use of these technologies, please see the "Cookies and Tracking Technologies" section below.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide our concrete services and fulfill our contractual obligations
Process and respond to your inquiries and requests for quotes
Create and manage your customer account
Process payments and billing
Schedule and coordinate project work at your property
Provide customer service and support throughout your project
Send administrative information, such as updates to our terms, conditions, and policies
Communicate with you about our services, promotions, events, and news (you can opt-out at any time)
Develop new products and services and improve existing ones
Generate and analyze statistics about the use of our Website
Monitor and analyze trends, usage, and activities in connection with our services
Detect, prevent, and address technical issues, security breaches, and fraudulent activities
Protect our rights, property, or safety, and that of our customers or others
Comply with applicable laws, regulations, legal processes, or enforceable governmental requests

3. Legal Bases for Processing

We process your personal information for the purposes described above based on the following legal grounds:

Performance of a Contract: When we need to process your information to fulfill our contractual obligations to you, such as providing concrete services, processing payments, or addressing warranty claims.
Legitimate Interests: When it's in our legitimate business interests to process your information, such as improving our services, preventing fraud, or ensuring the security of our Website.
Consent: When you have given us specific consent to process your information, such as subscribing to marketing communications.
Legal Obligation: When we need to process your information to comply with a legal obligation, such as maintaining tax records or responding to court orders.

We may share your personal information in the following circumstances:

Service Providers: We share information with third-party vendors, service providers, contractors, and agents who perform services on our behalf, such as:
- Payment processors and billing services
- Material suppliers and concrete mixer companies
- Subcontractors who assist with concrete installation
- Customer relationship management services
- Marketing and communication platforms
- Analytics providers
- IT and cloud service providers
Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court or government agency).
Protection of Rights: We may disclose information where we believe it's necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.
With Your Consent: We may share your information with your consent or as otherwise disclosed at the time of collection.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including:

For the duration of our contractual relationship with you
For as long as necessary to provide our services to you
For warranty periods associated with our concrete work (typically 1-5 years)
For compliance with legal obligations (such as tax, accounting, and warranty requirements)
For the establishment, exercise, or defense of legal claims

When we no longer need to use your personal information, we will remove it from our systems and records or take steps to anonymize it so that it no longer identifies you, unless we are legally required to retain certain information.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

We use the following types of cookies and similar technologies:

Essential Cookies: These cookies are necessary for the Website to function properly and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors to our Website and see how visitors move around when they are using it. This helps us improve how our Website works.
Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
Targeting/Advertising Cookies: These cookies record your visit to our Website, the pages you have visited, and the links you have followed. We use this information to make our Website and the advertising displayed on it more relevant to your interests.

6.2 Cookie Management

Most web browsers are set to accept cookies by default. You can usually adjust your browser settings to remove or reject cookies. However, please note that removing or rejecting cookies could affect the availability and functionality of our Website.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access

You have the right to request access to the personal information we hold about you.

Correction

You have the right to request that we correct inaccurate or incomplete information about you.

Deletion

You have the right to request that we delete your personal information in certain circumstances.

Restriction

You have the right to request that we restrict the processing of your personal information in certain circumstances.

Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

Objection

You have the right to object to the processing of your personal information in certain circumstances.

To exercise your rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws. Please note that we may need to verify your identity before processing your request.

Marketing Communications

You can opt out of receiving promotional emails from us by following the instructions in those emails or by contacting us directly. Even if you opt out of receiving promotional communications, we may still send you non-promotional communications, such as those about your account, our ongoing business relations, or information about your concrete project.

8. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include:

Encryption of sensitive information
Secure socket layer (SSL) technology for data transmission
Restricted access to personal information
Regular security assessments and updates
Employee training on data protection and security practices

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Third-Party Links

Our Website may contain links to third-party websites, products, or services. These third parties have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. However, we seek to protect the integrity of our Website and welcome any feedback about these sites.

We encourage you to read the privacy policies of each website you visit when you leave our Website. This Privacy Policy applies solely to information collected by Ronnie Bradic Concrete.

10. International Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including personal information, to the United States and process it there.

By providing your personal information, you consent to this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

11. Children's Privacy

The Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at the information provided below, and we will take steps to remove such information from our systems.

If we learn that we have collected personal information from a child under the age of 13 without verification of parental consent, we will take steps to delete that information as quickly as possible.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

We will provide you with advance notice of material changes to this Privacy Policy or our information practices by email or through a prominent notice on our Website. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

Your continued use of the Website after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at:

Email:

ronniebradic@yahoo.com

Phone:

(806) 777-0085

Address:

102 E 84th St, Lubbock, TX 79404

California Privacy Rights

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for their direct marketing purposes. To make such a request, please send an email to ronniebradic@yahoo.comor write to us at the address listed above.

Additionally, California residents have the following rights under the California Consumer Privacy Act (CCPA):

The right to know about the personal information collected, disclosed, or sold
The right to request deletion of personal information
The right to opt-out of the sale of personal information
The right to non-discrimination for exercising consumer rights under the CCPA

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